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Ronald Richards
You can stitch between artboards
AM
23 Mins ago
Arlene McCoy
Invite you to prototyping
Robiul Hasan
Invite you to prototyping
DR
23 Mins ago
Darlene Robertson
Invite you to prototyping
Ticket Open
2.75K
80.2%
This Week
Tickets In Progress
1.25K
66.7%
This Week
Tickets Resolved
753
17.3%
This Week
Tickets Closed
487
11.4%
This Week
New Tickets Created
New Tickets Created for Your Immediate Review and Action
Low
Medium
High
Urgent
Response Time
Average Response Time
First Response Time
1h : 22m
Ave Resolution Time
10h : 42m
First Response Time
Ave Resolution Time
Clients Satisfaction
People Happiness Ratings
Highly Satisfied
Unsatisfied
Satisfied
SLA Monitoring
SLA Monitoring is essential for ensuring service quality.| Ticket ID | Subject | Requester | SLA Due By | End Remaining | Action |
|---|---|---|---|
#548Issues with Email Access |
demo@gmail.com Dec 10, 2026 12:00 PM | 1 days 4 hours |
|
#475Software Installation |
demo@gmail.com Dec 10, 2026 12:00 PM | 5 days 7 hours |
|
#748Application Access Issue |
demo@gmail.com Dec 10, 2026 12:00 PM | 15 days 2 hours |
|
#124Network Connectivity |
demo@gmail.com Dec 10, 2026 12:00 PM | 1 days 4 hours |
|
#347Issues with Email Access |
demo@gmail.com Dec 10, 2026 12:00 PM | 7 days 4 hours |
|
Tickets Solved and Created
Total Tickets Solved and Created This Month So Far Today
Tickets Created
Tickets Solved
Performance of Agents
The overall performance of agents is crucial for achieving success in our organization.| Agent ID | Agent | Total Tickets | Open Tickets | Resolved Tickets | Ave. Resolution Time | Satisfaction Rate | Action |
|---|---|---|---|---|---|---|---|
| #548 |
Guy Hawkins
|
536 | 740 | 883 | 2h 58m |
80%
|
|
| #548 |
Jane Cooper
|
130 | 154 | 877 | 3h 51m |
92%
|
|
| #548 |
Bessie Cooper
|
703 | 826 | 492 | 1h 12m |
32%
|
|
| #548 |
Jerome Bell
|
647 | 600 | 540 | 3h 15m |
76%
|
|
| #548 |
Savannah Nguyen
|
798 | 583 | 423 | 2h 40m |
45%
|
|
| #548 |
Theresa Webb
|
429 | 274 | 357 | 2h 12m |
81%
|
|
| #548 |
Wade Warren
|
447 | 177 | 994 | 1h 54m |
45%
|
|
Rows per page:
1–7 of 1000
Tickets by Channel
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Tickets by Type
Tickets categorized
Technical Issue
General Inquiry
Product Support
Billing Inquiry
Recent Customer Rating
Recent Customer Rating: Your feedback helps us improve!| #ID | Customer | Rating | Message | Action |
|---|---|---|---|---|
| #548 |
Courtney Henry
|
4.8
(15)
|
Overall good experience. |
|
| #548 |
Savannah Nguyen
|
4.8
(15)
|
Excellent experience! |
|
| #548 |
Brooklyn Simmons
|
4.8
(15)
|
Top-notch customer service. |
|
| #548 |
Esther Howard
|
4.8
(15)
|
Overall good experience. |
|
| #548 |
Ronald Richards
|
4.8
(15)
|
Excellent experience overall. |
|